Terms and Conditions

Last Updated: July 20, 2026

Welcome to Bless Consumer (the “Website”), operated by Bless Consumer Limited (“we,” “our,” or “us”). By accessing, browsing, or using this website, you unconditionally agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before utilizing our services.

If you do not agree with or accept any part of these Terms, you must immediately discontinue the use of our website and services.

1. Definitions

• Customer/User/You: Any individual, browser, or legal entity visiting, accessing, or purchasing products from Bless Consumer.
• Products: All food, grocery, and other consumer goods offered for sale on our platform.
• Website: www.blessconsumer.com, including all its subdomains, variations, and official mobile applications.
• Order: A formal and binding purchase request placed by a customer via the website for one or more products.

2. Eligibility

To use this website and make valid purchases, you must be at least 18 years of age and fully capable of entering into a legally binding contract under the laws of the People's Republic of Bangladesh. By placing an order, you represent and warrant that you meet this legal requirement.

3. Account Registration & Security

• Account Creation: You may be required to register and create a secure account to place orders and access certain features.
• Account Responsibility: You are solely responsible for maintaining the confidentiality of your account credentials (username and password) and for all activities that occur under your account.
• Right to Terminate: Bless Consumer reserves the exclusive right to refuse service, terminate accounts, or cancel orders at our sole discretion if fraudulent, unauthorized, or unlawful activity is suspected.

4. Product Information, Pricing & Availability

• Commitment to Accuracy: Bless Consumer makes every reasonable effort to ensure that all product descriptions, specifications, visual images, and pricing are accurate and up to date.
• Acceptable Variations: As many items are organic, agricultural, or seasonal, minor variations in appearance, size, color, or packaging design may occur compared to the images displayed on the website.
• Right to Rectify: We reserve the absolute right to correct any typographical errors, inaccuracies, or omissions, and to update or change product details (including pricing and stock availability) at any time without prior notice—even after an order has been submitted.

5. Pricing and Payment

• Currency & Taxes: All prices listed on the website are in Bangladeshi Taka (BDT) and are inclusive of applicable Value Added Tax (VAT) unless explicitly stated otherwise.
• Payment Methods: We support multiple secure payment methods, including verified online payment gateways (Mobile Financial Services, Debit/Credit cards) and Cash on Delivery (COD) across available coverage areas.
• Order Cancellation & Verification: Bless Consumer reserves the absolute right to delay, suspend, or cancel any order if the payment cannot be verified, is suspected of fraud, or if the transaction remains incomplete.

6. Return and Refund Policy

• Eligibility for Returns: We accept return requests strictly for items that are received as damaged, defective, or incorrect (different from what was ordered).
• Reporting Timeline: Customers must inspect their delivery and notify our Customer Support team within 24 hours of receiving the order to report any issues. Reports made after this timeframe may not be eligible for review.
• Verification Process: All returns are subject to verification. Bless Consumer reserves the right to request photographic or video evidence of the product and its packaging before approving a replacement or refund.
• Exclusions: For health and hygiene reasons, perishable goods (such as fresh produce, dairy, or frozen items) and products with broken seals or opened packaging cannot be returned or refunded unless they are conclusively proven to have been defective upon delivery.
• Refund Timeline & Methods: Approved refunds will be processed and credited back via the original payment method (e.g., specific MFS wallet or Bank/Card account) within 7–10 business days. For Cash on Delivery (COD) orders, refunds will be issued through a mutually agreed-upon digital payment channel.

7. Limitation of Liability

• Exclusion of Damages: To the maximum extent permitted by applicable law, Bless Consumer (including its directors, employees, and affiliates) shall not be held liable for any indirect, incidental, special, consequential, or punitive damages. This includes, but is not limited to, loss of profits, data, or goodwill arising out of or in connection with the use, or the inability to use, our website, services, or products.
• Maximum Liability Cap: Our total and aggregate liability for any claim, dispute, or legal action arising from an order or the use of this website shall strictly not exceed the actual amount paid by the customer for the specific product in question.

8. Changes to Terms and Conditions

• Right to Modify: Bless Consumer reserves the absolute right to amend, update, or modify these Terms and Conditions at any time, at our sole discretion, without prior notice.
• Effective Date: Any changes, revisions, or updates will become effective immediately upon being posted on this website.
• User Acceptance: It is the user's responsibility to review these Terms periodically. Your continued access or use of the website following the posting of any changes constitutes your explicit and unconditional acceptance of the revised Terms and Conditions.

Privacy Policy

Last Updated: October 29, 2025

At Bless Consumer, we deeply value your trust and are fully committed to protecting your privacy and safeguarding your personal data. This Privacy Policy outlines how we collect, use, disclose, and secure your personal information when you visit, browse, or make a purchase from www.blessconsumer.com (the “Website”).

By accessing or using our Website, you explicitly agree to the practices and terms described in this Privacy Policy. If you do not agree with these terms, please immediately discontinue the use of our Website and services.

1. Scope and Purpose

This Privacy Policy applies to all users of our Website, including casual visitors, registered account holders, and customers making purchases. We collect and process your personal information strictly to:

• Fulfill and deliver your orders seamlessly.
• Communicate order updates, tracking information, and promotional offers.
• Enhance user experience, security, and website functionality.
• Comply with legal obligations under the Consumer Rights Protection Act, 2009, and the Cyber Security Act / Digital Security Act of Bangladesh.

2. Information We Collect

A. Information You Provide Directly

When you interact with Bless Consumer, we may collect:

• Personal Identity Data: Full name, phone number, alternative contact numbers, email address, and precise shipping/billing address.
• Account Credentials: Username, encrypted password, and account preferences.
• Payment Details: Mobile Financial Services (MFS) details, debit/credit card information. (Note: All payment data is processed securely through authorized third-party payment gateways; we do not store your raw card details or PINs on our servers).
• Customer Communications: Any messages, feedback, or support queries submitted through our live chat, contact forms, or email channels.

B. Information Collected Automatically

To maintain website security and optimize performance, we automatically collect:

• Device Information: IP address, browser type and version, operating system, and device identifiers.
• Usage Logs: Pages viewed, products searched for, time spent on the site, and referring/exit URLs.
• Tracking Technologies: Data collected through cookies and web beacons (see Section 6).

C. Information from Third Parties

We may receive verified, limited data from:

• Payment Service Providers: To confirm transaction success or failure status.
• Logistics & Delivery Partners: To update delivery status and address accuracy.
• Analytics Providers: To understand demographic trends and improve platform performance.

3. How We Use Your Information

We process your data based on lawful grounds, primarily to execute our contract with you and run our business efficiently. Uses include:

• Order Fulfillment: Validating, processing, packing, and delivering your ordered products.
• Customer Support: Addressing complaints, handling returns/refunds, and resolving technical issues.
• Marketing & Engagement: Sending personalized offers, seasonal promotions, or newsletters (you can opt-out at any time via the unsubscribe link).
• Security & Fraud Prevention: Detecting, preventing, and mitigating fraudulent transactions, hacking attempts, or unauthorized access.

4. Sharing and Disclosure of Information

We only disclose your data to trusted third-party service providers who operate under strict confidentiality agreements:

• Logistics Partners: Shared only with delivery personnel and courier agencies to facilitate order drop-off and tracking.
• Payment Gateways: Shared securely with authorized aggregators (e.g., SSLCommerz) and MFS providers (bKash, Nagad, Rocket, etc.) to securely authorize transactions.
• Technical Partners: Shared with trusted cloud hosting, website maintenance, and analytical tools.
• Legal Authorities: Disclosed only when strictly mandated by law, court order, or official government regulatory bodies under the jurisdiction of the People's Republic of Bangladesh.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes detailed in this policy, manage your account, or comply with statutory financial, tax, and legal records retention laws in Bangladesh.

Once the data is no longer required, it is permanently and securely deleted or anonymized. If you wish to request the deletion of your account and personal history, please reach out to our support team.

6. Cookies and Tracking Technologies

Cookies are small data files stored on your device that help us provide a seamless shopping experience. We use cookies to:

• Keep you logged into your secure session.
• Remember items added to your shopping cart.
• Analyze traffic patterns to optimize layout and loading speeds.

You can configure your browser to reject cookies or alert you when they are being used. However, please note that disabling cookies may cause some features of the Website to malfunction.

7. Data Security Measures

We implement industry-standard technical and organizational security measures to protect your sensitive data:

• Encryption: Data transmitted between your browser and our website is protected using SSL (Secure Socket Layer) encryption.
• Secure Ecosystem: Integration with Bangladesh's leading PCI-DSS compliant secure payment gateways.
• Access Control: Access to sensitive user details is restricted exclusively to authorized employees who require it for operational purposes.

Disclaimer: While we take maximum precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute mathematical security.

8. Your Legal Rights

As a citizen and user under Bangladeshi legislation, you hold the following rights regarding your data:

• Right to Access: You can request confirmation of whether we hold your data and ask for a copy of it.
• Right to Correction: You can update or correct inaccurate or incomplete profile details directly through your dashboard or via customer support.
• Right to Deletion: You can request that we erase your data, provided there are no pending legal, financial, or transactional disputes.
• Right to Opt-Out: You can stop receiving promotional SMS or emails at any time.

9. Children’s Privacy

Bless Consumer is intended strictly for individuals who are legally capable of entering into binding contracts (18 years and older). We do not knowingly collect personal data from minors. If we discover that a minor has provided us with personal information without parental consent, we will take immediate steps to delete that data from our servers.

10. Contact Information

For any privacy-related questions, concerns, data deletion requests, or grievances, please contact our Data Protection Officer at:

• Email: blessconsumer.bd@gmail.com
• Phone: +8801797971497
• Address: Dhaka, Bangladesh

11. Changes to This Policy

Bless Consumer Limited reserves the right to modify, amend, or rewrite this Privacy Policy at any time without prior individual notice. Any modifications will become effective instantly upon being posted on this webpage. We highly recommend reviewing this page periodically to stay informed about how we protect your data.